Apple offers to replace iPhone 6S faulty batteries

 Apple said it will offer free replacements of iPhone 6s batteries for consumers whose smartphones unexpectedly shutdown. Here, an Apple iPhone 6S on display at an Apple Store in Beijing on June 18, 2016. Photo: Associated Press
Apple said it will offer free replacements of iPhone 6s batteries for consumers whose smartphones unexpectedly shutdown. Here, an Apple iPhone 6S on display at an Apple Store in Beijing on June 18, 2016. Photo: Associated Press

Apple is offering to replace the batteries of a “small number” of iPhone 6S phones with a fault that makes them unexpectedly shut down, the BBC said.

The phones with this fault were manufactured between September and October 2015, it said in a statement.

Affected devices will suddenly stop working even though the handset’s battery has plenty of charge, the BBC added.

Anyone with an eligible phone who takes up the offer will get a free replacement battery for their handset.

In its announcement, Apple urged customers who believe they have a faulty phone to contact an Apple store, an authorised repair shop or the firm’s support line to start the process of getting a new battery. A “limited serial number range” was affected, it said.

Phone owners should back up data and then wipe it all off the handset before surrendering it for the replacement, it added. Phones with cracked screens might have to be repaired before Apple would go ahead with swapping the battery, it said.

Apple added that mobile operators would not be taking part in the replacement effort, according to the BBC.

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